They never claimed it was a bug that they were included. It's a bug that they were revealed to users.
Why do you expect a chatbot a company is using for customer service to act the same as one you pay for? Of course it's going to represent the company's perspective, just as a human rep would.
Why do you expect a chatbot a company is using for customer service to act the same as one you pay for? Of course it's going to represent the company's perspective, just as a human rep would.