Does the DMV have a reputation for being fast, efficient, or an enjoyable experience?
Personally I remember waiting for hours in a line wrapped around the building for the chance to take my drivers license test.
Another example: have you ever tried to interact with the IRS? The most nightmarish bureaucratic system I’ve ever had the displeasure of interacting with. And guess what my recourse is for them treating me like garbage? Nothing. A company, if they treat me poorly, I can take my business elsewhere. The IRS? The DMV? Not so much.
Personally I remember waiting for hours in a line wrapped around the building for the chance to take my drivers license test.
Another example: have you ever tried to interact with the IRS? The most nightmarish bureaucratic system I’ve ever had the displeasure of interacting with. And guess what my recourse is for them treating me like garbage? Nothing. A company, if they treat me poorly, I can take my business elsewhere. The IRS? The DMV? Not so much.