> Also things like attaching a sysdiagnose is useless and is well known to be hoops Apple requires bug reporters to jump through with no benefit to either party.
As a former Apple SWE that has read innumerable sysdiagnose reports, this statement is bullshit.
External bug reports very commonly have a variation of "THIS IS BROKEN YOU SUCK FIX THIS" as the main note. Even with a crash log attached that's not at all helpful. A sysdiagnose gives a state of the system the reporter has in front of them. You can't triage a bug with "FIX NOW" as the description.
I know I know, Apple has infinity dollars and every SWE should just magically fix bugs without needing to triage them first. Every external bug reports very is also a special snowflake that deserves concierge VIP serve and a dedicated SWE team to fix.
As a former Apple SWE that has read innumerable sysdiagnose reports, this statement is bullshit.
External bug reports very commonly have a variation of "THIS IS BROKEN YOU SUCK FIX THIS" as the main note. Even with a crash log attached that's not at all helpful. A sysdiagnose gives a state of the system the reporter has in front of them. You can't triage a bug with "FIX NOW" as the description.
I know I know, Apple has infinity dollars and every SWE should just magically fix bugs without needing to triage them first. Every external bug reports very is also a special snowflake that deserves concierge VIP serve and a dedicated SWE team to fix.