Their response attitude reminds me of basil from fawlty towers (paraphrasing):
I'm trying to run a business here. I can't get things done with you stupid customers bugging with me problems all the time. Go find something to do.
In the 80s and 90s customer satisfaction was important primarily in manufacturing. Today software treats customers like nyc realtors who know they have the balance of power:
that's too damn bad: the price is the price. Take it or i'll sell it to somebody else for wasting my time.
I'm trying to run a business here. I can't get things done with you stupid customers bugging with me problems all the time. Go find something to do.
In the 80s and 90s customer satisfaction was important primarily in manufacturing. Today software treats customers like nyc realtors who know they have the balance of power:
that's too damn bad: the price is the price. Take it or i'll sell it to somebody else for wasting my time.