> build critical systems into kafkaesque hellscapes
This is already SOP in large companies that seek reductions in support and customer service overheads. It has been for a while.
The only plausible fix is legislation mandating a reasonable level of _human_ support for all customers and clients and accountability for maintaining it.
Plausible until you consider the political obstacles to getting something like that enacted, that is.
This is already SOP in large companies that seek reductions in support and customer service overheads. It has been for a while.
The only plausible fix is legislation mandating a reasonable level of _human_ support for all customers and clients and accountability for maintaining it.
Plausible until you consider the political obstacles to getting something like that enacted, that is.