> The IRS, for a time, would cut off your call if their wait system was too busy. That's a critical system in kafkaesque hellscape.
I had to call the IRS this spring and it was hell. I repeatedly was on hold for 1+ hour(s) then get hung up on. Or someone would finally answer, I'd explain, they'd put me on hold for another hour, then just hang up on me. A total of 10+ hours collectively waiting to finally have my questions answered in 10 minutes.
That said, I'd love if the IRS had an AI, where I could send my AI to go deal with it on my behalf. Then if it truly requires a human in the loop, we schedule accordingly vs me on the phone for 10 hours.
I had to call the IRS this spring and it was hell. I repeatedly was on hold for 1+ hour(s) then get hung up on. Or someone would finally answer, I'd explain, they'd put me on hold for another hour, then just hang up on me. A total of 10+ hours collectively waiting to finally have my questions answered in 10 minutes.
That said, I'd love if the IRS had an AI, where I could send my AI to go deal with it on my behalf. Then if it truly requires a human in the loop, we schedule accordingly vs me on the phone for 10 hours.