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Comment by plasticeagle

"so companies are investing early on in the technology."

But this doesn't make sense. The AI bots are worse at the job, across all metrics, other than being cheaper. They're not "investing in the technology" in the sense of actual investment. They are just trying to save money. That's it.

If they cared about the experience of their customers, they wouldn't touch these things with a barge pole.

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