I am using Amazon for 15+ years and I have nothing but the best to say about their customer support.
The issues with the monopoly are true, but in this instance I am happy to pay a bit more and not to be vulnerable to fake sites, dodgy sellers who do not replace an obviously bad product and the like
The issues with the monopoly are true, but in this instance I am happy to pay a bit more and not to be vulnerable to fake sites, dodgy sellers who do not replace an obviously bad product and the like