This is not just a software problem. I see it everywhere. Folks in business roles just as much as any other role. There is a surface-level operating framework to get a job done but the why/how is sometimes lost.
I always come back to an example in my past. Somehow automated a report. From Excel to Power BI. Then for months Power BI was wrong. Automation (more code involved for sure) made it run faster but then people forgot about the how - how to check/validate/etc. And since it was code - for many non technical people the whole thing was a lot harder to deal with needing to deep investigate issues.
This is not just a software problem. I see it everywhere. Folks in business roles just as much as any other role. There is a surface-level operating framework to get a job done but the why/how is sometimes lost.
I always come back to an example in my past. Somehow automated a report. From Excel to Power BI. Then for months Power BI was wrong. Automation (more code involved for sure) made it run faster but then people forgot about the how - how to check/validate/etc. And since it was code - for many non technical people the whole thing was a lot harder to deal with needing to deep investigate issues.