My boss gives me shit regularly for not remembering things. He doesn’t seem to understand that when you manage environments in all three clouds, storage arrays in four different countries from different manufacturers, four on prem virtual clusters, Active Directory, entra, etc that you can’t remember everything all the time if you haven’t touched it in a while.
I started a daily journal when my team’s workload got to be so much that we can’t remember everything. It helps, but even going back to it weeks later there were things I did not write down because I assumed I’d remember them later.
I’ve since gotten better at being more comprehensive, and trying to think in the “how to make a sandwich” way of instruction. I’m not being condescending to my future self, I know my future self has too much shit to mange to remember it all.
I started a daily journal when my team’s workload got to be so much that we can’t remember everything. It helps, but even going back to it weeks later there were things I did not write down because I assumed I’d remember them later.
I’ve since gotten better at being more comprehensive, and trying to think in the “how to make a sandwich” way of instruction. I’m not being condescending to my future self, I know my future self has too much shit to mange to remember it all.