Thanks for the thoughtful response. We too were surprised by how deeply we could take the model of the teaching hospital to software engineering. Whenever we think to expand the system in one dimension or another, the teaching hospital model seems to have a nearby analogy.
I will confess however that some people internally find the model confusing. For example, one user couldn't remember that to get an issue actioned, they needed to put it into the "waiting room". They wanted to be able to action their issues without learning how complex medical systems operate. There seems to be more work on our plates to make this resonate with all users.
I will confess however that some people internally find the model confusing. For example, one user couldn't remember that to get an issue actioned, they needed to put it into the "waiting room". They wanted to be able to action their issues without learning how complex medical systems operate. There seems to be more work on our plates to make this resonate with all users.