cruelty doesnt exist as a monopole,it also requires suffering, thus anthropic gives the appearance it is positing that its machines can suffer. this is preposterous. i think what is somewhat more plausible is swinging at low hanging fruit, by eliminating users that experience problematic operation, rather than, dealing with the deficiencies of thier machines.
even vending operators understand the idea that a machine left in service while in deficient state, is a lose lose scenario. if you let it go empty of change, or product, or dispense substitutions whithout prior warnings, the user looses a buck or two, the operator loses substantially more, thus the service maintenance model of extract and replace, rather than continue to vend in a default, saves money and preserves chattels.
even vending operators understand the idea that a machine left in service while in deficient state, is a lose lose scenario. if you let it go empty of change, or product, or dispense substitutions whithout prior warnings, the user looses a buck or two, the operator loses substantially more, thus the service maintenance model of extract and replace, rather than continue to vend in a default, saves money and preserves chattels.