I wholeheartedly agree with you that software isn't the answer for everything; engineering teams get so deep in building that's all they can think of when faced with a business problem.
Less software coupled with operational changes would have helped many organizations I've witnessed across my career, but that's not politically palatable in a lot of places.
Less software coupled with operational changes would have helped many organizations I've witnessed across my career, but that's not politically palatable in a lot of places.