This feels timely. Without going into specifics, I built an automation for a non-tech colleague 6 months ago. This morning I heard that he "can no longer see the results of the automation". I have no clue what that means, but I'll be meeting with him in 4 hours so he can share his screen.
I have suspicions about what could be the cause - shifts in privileges, user-amnesia, or maybe the automation had no events in the last 2 weeks and I just need to provide some reassurance that everything is working as expected. Odds are I'll have to reconfigure his dashboard or "shudder" add an email to the process. Whatever, he'll probably message me in another 3 months with a new observation.
Somewhat unrelated to this most recent feedback, I think tech has built great frameworks and underlying technology, but few people are mindful of the "final mile" that puts things in front of people's faces. Tailor-made AI solutions feel like the antithesis of this challenge to me; what has worked is withered technology like the interfaces that people trust.
I have suspicions about what could be the cause - shifts in privileges, user-amnesia, or maybe the automation had no events in the last 2 weeks and I just need to provide some reassurance that everything is working as expected. Odds are I'll have to reconfigure his dashboard or "shudder" add an email to the process. Whatever, he'll probably message me in another 3 months with a new observation.
Somewhat unrelated to this most recent feedback, I think tech has built great frameworks and underlying technology, but few people are mindful of the "final mile" that puts things in front of people's faces. Tailor-made AI solutions feel like the antithesis of this challenge to me; what has worked is withered technology like the interfaces that people trust.