No, we shouldn't treat Google like an individual, because it's not. But we can (and should) be mindful of the individuals who make up the various teams within Google.
That's part of the motivation behind HugOps: the people working on fixing a thing are only rarely the people who are responsible for the system that caused the breakage.
That's part of the motivation behind HugOps: the people working on fixing a thing are only rarely the people who are responsible for the system that caused the breakage.