Speak for yourself (your country). In the EU I have interacted with several government websites which are better, faster, clearer than most other websites. Not always perfect (what is) but not frustrating either. People love to complain, but year over year I have seen steady improvements in usability. Phone support has always been better than any commercial entity, too (or it was, I haven’t needed it in years).
To enhance the status quo you don’t need LLMs, you need people who care.
To enhance the status quo you don’t need LLMs, you need people who care.