The latest BCG report I saw on this was the one from this summer that found that employees are saying they're saving time, but businesses still haven't figured out how to turn that into dollars.
And employees self-reporting that they saved time doesn't necessarily mean they actually save time. Humans are famously crap at estimating that sort of thing.
And employees self-reporting that they saved time doesn't necessarily mean they actually save time. Humans are famously crap at estimating that sort of thing.