I used it a few weeks ago for a renewal. You upload the HEIC from your iPhone and it turns it into a jpeg with the appropriate resolution. The editor gives you the ability to make minor adjustments to the algorithmic changes it made, and then tells you that a human will review to ensure it meets the standard.
To be honest, the process was very well done, and the new passport was in my mailbox 5 days later without paying anything for expedited shipping.
To be honest, the process was very well done, and the new passport was in my mailbox 5 days later without paying anything for expedited shipping.