I think these are the key sentences in that article (below). This bylaw is probably targeted toward citizens that come in and berate staff because they find out they have an unpaid parking ticket from 2 years ago that they have to pay before renewing their license (for example).
>The new Montreal bylaw would ban insults, harassment, threats, abuse and intimidation, as well as offensive and aggressive behaviour.
>It also includes provisions saying city employees could refuse to provide services to someone who misbehaves. However, the bylaw doesn't define what could be construed as an insult.
>The new Montreal bylaw would ban insults, harassment, threats, abuse and intimidation, as well as offensive and aggressive behaviour.
>It also includes provisions saying city employees could refuse to provide services to someone who misbehaves. However, the bylaw doesn't define what could be construed as an insult.