1) if it's a customer problem, it's a restaurant problem.
2) simplicity helps restaurants as much as customers
3) shorter wait time / quicker payment helps restaurants as much as customers
4) happy customers order more, come back more often
5) pretty sure we have experience in the industry, from 20+ investments in the category. certainly several of our entrepreneurs know what the hell they're doing, especially ElaCarte (also YC co & Lightbank co)
in short, the issues noted are just as much "restaurant" problems as customer problems -- and if you think those aren't connected, you've got even bigger issues as an entrepreneur.
anyway, you're entitled to your opinion. but I'm pretty sure you're assuming a zero-sum game here when actually the solutions help both sides.
1) if it's a customer problem, it's a restaurant problem. 2) simplicity helps restaurants as much as customers 3) shorter wait time / quicker payment helps restaurants as much as customers 4) happy customers order more, come back more often 5) pretty sure we have experience in the industry, from 20+ investments in the category. certainly several of our entrepreneurs know what the hell they're doing, especially ElaCarte (also YC co & Lightbank co)
in short, the issues noted are just as much "restaurant" problems as customer problems -- and if you think those aren't connected, you've got even bigger issues as an entrepreneur.
anyway, you're entitled to your opinion. but I'm pretty sure you're assuming a zero-sum game here when actually the solutions help both sides.