>Why have we not seen an improvements in products?
This was never the goal, because it would influence the standards and expectations of the end user. Any gamer remembers when Baldur's Gate 3 came out everyone said somewhere between "this is the new standard in AAA games" or "this is an amazing value for money". The response from the rest of the gaming industry was pretty much "lol no, not really".
Customer satisfaction rarely aligns with C-suite goals. The faster you understand this the better for your mental health.
If customer satisfaction actually aligned with corporate goals then planned obsolescence wouldn't be a thing. Yes, this doesn't apply to software... or does it?
This was never the goal, because it would influence the standards and expectations of the end user. Any gamer remembers when Baldur's Gate 3 came out everyone said somewhere between "this is the new standard in AAA games" or "this is an amazing value for money". The response from the rest of the gaming industry was pretty much "lol no, not really".
Customer satisfaction rarely aligns with C-suite goals. The faster you understand this the better for your mental health.
If customer satisfaction actually aligned with corporate goals then planned obsolescence wouldn't be a thing. Yes, this doesn't apply to software... or does it?