I'm a restaurateur, and a big fan of dmc, I enjoyed his take, but...
I've sketched out probably every idea Dave has illustrated here, and most of them don't make it far enough to even bust out an MVP. I have the advantage of a massive network of restaurant owners, from high end to QSR (quick service restaurant), and an even bigger network of hospitality staff. They chew on them, and spit them up.
It's not that it's impossible, and paradigm shifts in how the business is done is something I've pursued my whole life, but it takes a tremendous effort, and a retraining of your customers. Friction.
My operations were fine dining, casual wine bars, and nightclub/lounges. Exceptional experiences are the highest pursuit, and every problem DMC has an issue with would never exist in one of our operations. It's just a competent operator, well trained staff, and proper systems.
Some of the QSR chains I've worked with could use some help from tech, but the customer at a QSR is looking for less customer friction, not more.
I'd love to sit down with DMC sometime and give him some insight on where the real opportunities are in the space. He's right, it's a prime target for disruption, but not in the way he's thinking right now.
I've sketched out probably every idea Dave has illustrated here, and most of them don't make it far enough to even bust out an MVP. I have the advantage of a massive network of restaurant owners, from high end to QSR (quick service restaurant), and an even bigger network of hospitality staff. They chew on them, and spit them up.
It's not that it's impossible, and paradigm shifts in how the business is done is something I've pursued my whole life, but it takes a tremendous effort, and a retraining of your customers. Friction.
My operations were fine dining, casual wine bars, and nightclub/lounges. Exceptional experiences are the highest pursuit, and every problem DMC has an issue with would never exist in one of our operations. It's just a competent operator, well trained staff, and proper systems.
Some of the QSR chains I've worked with could use some help from tech, but the customer at a QSR is looking for less customer friction, not more.
I'd love to sit down with DMC sometime and give him some insight on where the real opportunities are in the space. He's right, it's a prime target for disruption, but not in the way he's thinking right now.