> It’s stuck in the auto calibration stage. It gets halfway through then it stops with a generic error message.
So it was dead on arrival. You should have contacted support who would have figured out if you need the whole unit replaced or just part of it. If they are not responsive enough just send back the whole thing.
What would you do if you buy a laptop and it never passes the Power-On Self-Test? I would just return it to whoever i bought it from.
> I thought it was the more turn key option but it hasn’t been my experience.
I mean it is. For everyone who i know who owns one. Every company will sell an occasional dud.
Either it got damaged in transit, or the fault somehow escaped their QA, or you managed to screw up the assembly by not plugging in something, or leaving a transit fixture in somehow. Either way contacting support is the correct way to get to the bottom of it.
Come to think of it when i bought my Sherline lathe initially the motor didn’t turn on when i plugged it in. I wrote an email to the distributor who got me in contact with someone from Sherline. They asked me to check a thing which fixed the issue.
So it was dead on arrival. You should have contacted support who would have figured out if you need the whole unit replaced or just part of it. If they are not responsive enough just send back the whole thing.
What would you do if you buy a laptop and it never passes the Power-On Self-Test? I would just return it to whoever i bought it from.
> I thought it was the more turn key option but it hasn’t been my experience.
I mean it is. For everyone who i know who owns one. Every company will sell an occasional dud.
Either it got damaged in transit, or the fault somehow escaped their QA, or you managed to screw up the assembly by not plugging in something, or leaving a transit fixture in somehow. Either way contacting support is the correct way to get to the bottom of it.
Come to think of it when i bought my Sherline lathe initially the motor didn’t turn on when i plugged it in. I wrote an email to the distributor who got me in contact with someone from Sherline. They asked me to check a thing which fixed the issue.