To be fair, that is often a reasonable tradeoff when there’s higher priority things the business needs to focus on.
I sometimes suggest timeboxing investigations for this reason. Spend 4h on this - if root cause is not found, just throw more hardware at it. Although I expect a writeup of what was investigated and ruled out, so that it can be used when someone returns to it.
I sometimes suggest timeboxing investigations for this reason. Spend 4h on this - if root cause is not found, just throw more hardware at it. Although I expect a writeup of what was investigated and ruled out, so that it can be used when someone returns to it.