This is a general principal in the eng shop I work for, its written into every step, including the SCRUM etc.. What when well, why did it fail, what could be done better. Its all part of root cause analysis.
I personally use it for the agents I use, so why did it fail, what was the root cause, what can we do to prevent it again.
I personally use it for the agents I use, so why did it fail, what was the root cause, what can we do to prevent it again.