"and can't empathize with you" - I don't really understand why such a perception of companies has been regurgitated and reinforced so much in US public, to the point where it's a blank excuse from ever expecting such a thing from a company. It's not true that it can't. The only reason to keep repeating that kind of worldview is to absolve companies behaving in shitty, toxic or downright evil ways.
The law doesn't say companies MUST choose the most profitable choice at every turn, and even explicitly allows for good treatment of customers, community, employees etc as a viable business strategy (even if it's sad that it must be justified in that way).
The law doesn't say companies MUST choose the most profitable choice at every turn, and even explicitly allows for good treatment of customers, community, employees etc as a viable business strategy (even if it's sad that it must be justified in that way).