I try to warn my small business clients who ask for this.
You know those annoying AI bots the big companies use?
Well yours will be worse because you don't have their budget and it will drive what few customers who stumble upon your site away instantly.
Your own authentic voice answering a customer query directly is one of the few advantages a small business has over the big guys.
Not to mention liability if the agent says something misleading. You won't be able to afford the lawyers the big guys can to get yourself off the hook.
You know those annoying AI bots the big companies use?
Well yours will be worse because you don't have their budget and it will drive what few customers who stumble upon your site away instantly.
Your own authentic voice answering a customer query directly is one of the few advantages a small business has over the big guys.
Not to mention liability if the agent says something misleading. You won't be able to afford the lawyers the big guys can to get yourself off the hook.