> In contrast, bug reports to a typical end-user application go into a black hole from the moment they’re submitted.
True, but not always, I've heard PMs saying: "this was a user-submitted bug", meaning you better fix this ASAP.
But yes, for the most part they don't like it. I recall reporting a bug and then they obfuscated their SPA bundle.
Funny enough, today I spent like an hour thinking: should I report this, should I ever report bugs at all. It was a P0 but I didn't report it, and I noted it as my first time considering giving up on my career.
Last week I reported a list of medium-bugs and I ended with: "I'm not sure if you'll ever read this, so I'm not adding more details that could help you debug, but feel free to reach out…" They responded: "We will share this feedback with the appropriate team. No further action is required on your end. Your ticket 124443 is solved. Please rate us!"
True, but not always, I've heard PMs saying: "this was a user-submitted bug", meaning you better fix this ASAP.
But yes, for the most part they don't like it. I recall reporting a bug and then they obfuscated their SPA bundle.
Funny enough, today I spent like an hour thinking: should I report this, should I ever report bugs at all. It was a P0 but I didn't report it, and I noted it as my first time considering giving up on my career.
Last week I reported a list of medium-bugs and I ended with: "I'm not sure if you'll ever read this, so I'm not adding more details that could help you debug, but feel free to reach out…" They responded: "We will share this feedback with the appropriate team. No further action is required on your end. Your ticket 124443 is solved. Please rate us!"