Your reply to this comment got flagged dead for some reason (not sure why, it seemed like a good faith comment) so I'm responding with a couple thoughts here.
Looking at your set of steps, I'm definitely getting lost around step 3 "The program then guides you one step at a time. Each step is a small module: a short assessment (a few structured questions), a task, a referral, a verification, and so on. It adapts to your answers rather than dumping a wall of text." Am I wrong that this flow is not built yet? Or is completely inaccessible to me?
Like, looking at the program page https://dohmh.codify.nyc/program/71776 I don't see how I can follow any of the steps. You say this is drawn from DOHMH pages, so I found the corresponding one for this program: https://www.nyc.gov/site/doh/health/health-topics/stay-healt.... I think this page is miles better than what you've built for a few reasons:
1. It comes with context in the form of paragraphs of explanation
2. It doesn't use undefined words like "program", "agent", "target". No where on that page is a string like "PersonalPrepTaskAgent".
3. It provides links to more resources, also written in nice human readable language
I don't want to be too hard on your project though. I've had to interact with the Pennsylvania DMV website a number of times, and trying to understand how to meet the requirements for a residential parking permit when I moved into my house was crazy because I needed some non-standard documentation due to having out-of-state plates. I would have loved a someone to break down the steps to me in very clear, understandable language. But I'm not sure your site is doing that right now.
As a last note, I wouldn't say you're "spamming" the comments, but I might recommend reaching out to potential users directly and asking them for harsh feedback. Posting into the void here clearly isn't getting you enough actionable feedback.
Looking at your set of steps, I'm definitely getting lost around step 3 "The program then guides you one step at a time. Each step is a small module: a short assessment (a few structured questions), a task, a referral, a verification, and so on. It adapts to your answers rather than dumping a wall of text." Am I wrong that this flow is not built yet? Or is completely inaccessible to me?
Like, looking at the program page https://dohmh.codify.nyc/program/71776 I don't see how I can follow any of the steps. You say this is drawn from DOHMH pages, so I found the corresponding one for this program: https://www.nyc.gov/site/doh/health/health-topics/stay-healt.... I think this page is miles better than what you've built for a few reasons:
1. It comes with context in the form of paragraphs of explanation 2. It doesn't use undefined words like "program", "agent", "target". No where on that page is a string like "PersonalPrepTaskAgent". 3. It provides links to more resources, also written in nice human readable language
I don't want to be too hard on your project though. I've had to interact with the Pennsylvania DMV website a number of times, and trying to understand how to meet the requirements for a residential parking permit when I moved into my house was crazy because I needed some non-standard documentation due to having out-of-state plates. I would have loved a someone to break down the steps to me in very clear, understandable language. But I'm not sure your site is doing that right now.
As a last note, I wouldn't say you're "spamming" the comments, but I might recommend reaching out to potential users directly and asking them for harsh feedback. Posting into the void here clearly isn't getting you enough actionable feedback.