"Flooding" implies some nefarious purpose. There's no evidence of that in this paper. Maybe these agents are finally giving people who could never find the time, resources, knowledge, etc. to engage with the system.
"Public services are increasingly becoming more accessible with LLMs" How about that as the title?
They also have zero evidence that this is because of LLMs. They just got some data related to volume, did a really crappy analysis that wouldn't even stand up as an intro to stats course project, and declared their biased opinion as likely true.
"Public services are increasingly becoming more accessible with LLMs" How about that as the title?
They also have zero evidence that this is because of LLMs. They just got some data related to volume, did a really crappy analysis that wouldn't even stand up as an intro to stats course project, and declared their biased opinion as likely true.