I think this is probably a good thing. It’s not just public services, but any company that consumers have to deal with (in ways they don’t want to). Historically, only those with the most time, money, connections, and education have been able to extract benefits from these systems. E.g., if someone wants to fight an insurance claim being denied, they might need to hire an expensive lawyer or spend hours performing their own research.
What I’m particularly curious about is what the “endgame” of this looks like. Initially, I imagine we’ll start with LLMs on the consumer side debating LLMs on the service side (this is arguably already the case for a few industries). But at some point, unless identical conditions lead to identical outcomes for the people involved, there will be lawsuits. So I suspect this will lead to a much more formally rigorous system with various “certificates” proving, e.g., that you lost your job or that a doctor has confirmed you have a disability.
On the one hand, that has the potential to make things much fairer across economic classes. You don’t get special benefits by having upper class resources. On the other hand, it could lead to increasing the actual requirements for certain benefits, which then reduces class mobility by locking in the benefits to those who already have them, with no clever way to wriggle out of your own level.
I’m just kind of thinking out loud. I don’t know what’s to going to happen long-term, but I think it’s important to monitor these changes carefully as they’re occurring.
What I’m particularly curious about is what the “endgame” of this looks like. Initially, I imagine we’ll start with LLMs on the consumer side debating LLMs on the service side (this is arguably already the case for a few industries). But at some point, unless identical conditions lead to identical outcomes for the people involved, there will be lawsuits. So I suspect this will lead to a much more formally rigorous system with various “certificates” proving, e.g., that you lost your job or that a doctor has confirmed you have a disability.
On the one hand, that has the potential to make things much fairer across economic classes. You don’t get special benefits by having upper class resources. On the other hand, it could lead to increasing the actual requirements for certain benefits, which then reduces class mobility by locking in the benefits to those who already have them, with no clever way to wriggle out of your own level.
I’m just kind of thinking out loud. I don’t know what’s to going to happen long-term, but I think it’s important to monitor these changes carefully as they’re occurring.