Comment by mcmcmc

I’ll say it: this sounds like it would be absolute hell for customer support. “Special” clients are already tough to manage with weird little workarounds and random business requirements. If you let them start making changes themselves, they will inevitably break it and then come to support freaking out because some “business critical” feature they made isn’t working how they want it to, or isn’t working at all. And how is customer support to know what the AI generated feature is, or how to fix it? Now make that possible for every customer, not just those paying enough money to throw their weight around, and you’ve got a recipe for a pissed off, burnt out help desk. And probably some stressed out account managers who have to smooth things over to try and retain the client. Does not surprise me the founders don’t appear to have much experience in customer-facing roles.