Clear and interesting names is extremely good customer experience. Most companies name their products straight from the ERP system, creating incomprehensible codes that sounds like they come from Star Trek.
Ikea has pioneered so much within service design (design beyond the actual product). The in-store journey, the self-assembly, the assembly instructions, clear naming, clear product display, in-store restaurant experience. The list goes on.
After Ingvar Kamprad retired, he continued travelling the world to do store inspections. Full-day walkthroughs that started in the morning at the loading bay and continued throughout the store. Everything was inspected and a list of follow-up actions was created for the store manager.
Ikea has pioneered so much within service design (design beyond the actual product). The in-store journey, the self-assembly, the assembly instructions, clear naming, clear product display, in-store restaurant experience. The list goes on.
After Ingvar Kamprad retired, he continued travelling the world to do store inspections. Full-day walkthroughs that started in the morning at the loading bay and continued throughout the store. Everything was inspected and a list of follow-up actions was created for the store manager.