This systemic lack of support for the product for two problems of their own making, both the original design flaw of inadequate recovery from a broken BIOS and producing a bad BIOS for some models and actually encouraging its installation, is more than alarming.
My primary concern about Framework was if they would survive so they were capable of following up on their goal of modular upgrades. That was a risk that I was willing to take.
However, that a company that targets a market segment of fairly sophisticated technologists would fail this badly on _both_ engineering and customer support is a deal killer.
Framework is not even on the shopping radar now for me.
This systemic lack of support for the product for two problems of their own making, both the original design flaw of inadequate recovery from a broken BIOS and producing a bad BIOS for some models and actually encouraging its installation, is more than alarming.
My primary concern about Framework was if they would survive so they were capable of following up on their goal of modular upgrades. That was a risk that I was willing to take.
However, that a company that targets a market segment of fairly sophisticated technologists would fail this badly on _both_ engineering and customer support is a deal killer.
Framework is not even on the shopping radar now for me.