Comment by thinkthatover

Disagree, and in a way it feels like we are dealing with inverse issues: the security "skill" is well defined and will be also engaged with by an agent. Communication companies are further incentivized as any failure is at best reputational harm. Meanwhile SaaS companies are not strictly required to have good UX for their human end users, largely because those users will likely work around the issue. also network effect vs low costs of switching for for comms