This shouldn't really be directed at people who work at the airport. Almost everything mentioned is the fault of the people who designed the airport and the people who run the airport.
The latter group are so, so happy that you addressed the former, and not them. They have successfully avoided the inconvenience and scrutiny that would prompt them to change. (Of course, between Abe and the UHC guy, taking your complaints directly to an executive also seems to be effective, if not even more so.)
The latter group are so, so happy that you addressed the former, and not them. They have successfully avoided the inconvenience and scrutiny that would prompt them to change. (Of course, between Abe and the UHC guy, taking your complaints directly to an executive also seems to be effective, if not even more so.)