> Something is seriously broken with computers and we can't seem to face it.
It's not computers that are the problem, it's people.
We've normalized (and even embraced) the situation where relationship between businesses and customers is adversarial. The phenomenon you're describing, known as "banner blindness", is just brain filtering out noise, but the thing is, that noise didn't get there by accident.
What I can't wrap my head around is, businesses are run by people, and all these entrepreneurs are making explicit decisions to abuse their fellow human beings to smaller or greater degree, and everyone seems fine with it.
It's not computers that are the problem, it's people.
We've normalized (and even embraced) the situation where relationship between businesses and customers is adversarial. The phenomenon you're describing, known as "banner blindness", is just brain filtering out noise, but the thing is, that noise didn't get there by accident.
What I can't wrap my head around is, businesses are run by people, and all these entrepreneurs are making explicit decisions to abuse their fellow human beings to smaller or greater degree, and everyone seems fine with it.