Comment by matt-p

I'm not saying this is bad, or any worse than other marketplaces, but essentially a direct contract would typically have these 'protections' too. How do you enforce 'you can get a refund in xx days if you're unhappy'? Are you holding the funds in escrow for that period of time or is this a direct buyer<>seller contract term that you have no way of enforcing on behalf of the buyer?