> Shopify incorrectly formulated the very problem they are trying to solve.
That’s a bold overconfident statement. Cart abandonment is real. People never clear their carts they just walk away
Shopify purposefully chooses to do it at payment time because doing it earlier results in lost sales as people “reserve” items and then walk away causing other to see out of stock and then also walk away
Whoever puts up the money first gets the item
That’s the design constraint they chose you can’t just say “their solution is wrong because they solved the wrong problem”. Each design is a different user experience and I think it’s safe to say they chose which experience they want consciously.
That’s a bold overconfident statement. Cart abandonment is real. People never clear their carts they just walk away
Shopify purposefully chooses to do it at payment time because doing it earlier results in lost sales as people “reserve” items and then walk away causing other to see out of stock and then also walk away
Whoever puts up the money first gets the item
That’s the design constraint they chose you can’t just say “their solution is wrong because they solved the wrong problem”. Each design is a different user experience and I think it’s safe to say they chose which experience they want consciously.