> callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.
Why use something as error-prone as an AI for this simple task? I hope they at least add a "Press 1 for Yes, 2 for no" as a backup.
Why use something as error-prone as an AI for this simple task? I hope they at least add a "Press 1 for Yes, 2 for no" as a backup.