Could actually see this working well in a company with QA, design, and product submitting feedback in real-time using dev, closed prod environments.
The average B2C play requires too many clicks for customers. They are not motivated enough to submit feedback unless a major event happens to them (payment failure, site crash in middle of purchase, etc.). At that point, this tool wouldn't help.
The average B2C play requires too many clicks for customers. They are not motivated enough to submit feedback unless a major event happens to them (payment failure, site crash in middle of purchase, etc.). At that point, this tool wouldn't help.