I don't see how that's perception then? It was just made inefficient on purpose.
If I have to walk to the luggage area 10min and wait another 10min for my luggage it's not the same as if i walk 5min to the luggage area and wait 15min for my bag.
Yes, total time is the same but one scenario is acceptable because it feels inevitable and is under control (cannot personally move across space/time faster) the other is not because it feels like it could be improved (staff could unload bags faster).
If I have to walk to the luggage area 10min and wait another 10min for my luggage it's not the same as if i walk 5min to the luggage area and wait 15min for my bag.
Yes, total time is the same but one scenario is acceptable because it feels inevitable and is under control (cannot personally move across space/time faster) the other is not because it feels like it could be improved (staff could unload bags faster).