Even literal regulated electricity utilities aren’t expected to provide service to every last marginal customer.
For example, a poor old grandma missing many electricity bill payments usually will see leniency if she is polite, the utility eventually won’t try to collect cash anymore and instead put a lien on the home while continuing to provide service.
But if the billing department receives multiple threats from her, then they may just cut the service.
Even literal regulated electricity utilities aren’t expected to provide service to every last marginal customer.
For example, a poor old grandma missing many electricity bill payments usually will see leniency if she is polite, the utility eventually won’t try to collect cash anymore and instead put a lien on the home while continuing to provide service.
But if the billing department receives multiple threats from her, then they may just cut the service.