This doesn't seem that damning to me. It probably costs FedEx the same regardless of whether or not the address is business or residential these days, and it's not like there's some law that requires FedEx to charge a certain rate. The lawsuit could easily be worded "FedEx systematically undercharging residential customers for years, sealed e-mail says."
The tone of the article indicates that I'm supposed to be angry about this, but I'm just not feeling it today. Sorry.
The tone of the article indicates that I'm supposed to be angry about this, but I'm just not feeling it today. Sorry.