I kind of get what the article is saying. But I am looking at it from a different perspective.
The same set of things like skills, and custom tools etc can actually be used to get faster to the a product that kind of fits 1000 customers. But the change is that one can build even more custom things for some customers with those skills and tools.
Last year I built a custom integration for a customer in 2 weeks. Now I can probably do it in 2 days. What does that mean for the future, I have no idea, but surely getting custom solutions like this would be more of a moat not less.
The same set of things like skills, and custom tools etc can actually be used to get faster to the a product that kind of fits 1000 customers. But the change is that one can build even more custom things for some customers with those skills and tools.
Last year I built a custom integration for a customer in 2 weeks. Now I can probably do it in 2 days. What does that mean for the future, I have no idea, but surely getting custom solutions like this would be more of a moat not less.