Everybody but the wealthy shops for airline tickets with price as their only criterion. Airlines are rational agents who operate in a famously competitive and low-margin business, so they respond to this demand-- indeed, they don't have any choice.
I have a lot of complaints about products and services that I can chalk up to various market failures or sinister actors, but poor airline experience is entirely on us, the consumer. Our revealed preference is for the lowest possible ticket price all else be damned.
I have a lot of complaints about products and services that I can chalk up to various market failures or sinister actors, but poor airline experience is entirely on us, the consumer. Our revealed preference is for the lowest possible ticket price all else be damned.