Right now, the majority of companies I interact with seems to look at their now (let's assume) increased capabilities, and turns up the speed. But there's other knobs to turn up instead. Robustness, quality, user experience.
Optimistically, I think we might just enter a new phase at some point, where businesses make very conscious decisions about what to invest in to differentiate. Like, everyone has support bots now. Where do we invest, absolutely stunning human support? Or is support not that key and we should invest into being the most reliable? The most enjoyable to use?
Optimistically, I think we might just enter a new phase at some point, where businesses make very conscious decisions about what to invest in to differentiate. Like, everyone has support bots now. Where do we invest, absolutely stunning human support? Or is support not that key and we should invest into being the most reliable? The most enjoyable to use?
One can hope.