This is the problem with so many modern companies. Instead of focusing on building great products that their customers will enjoy using, they're trying to build relationships with users.
Maybe I'm overthinking things, but to me "user" implies a different more subordinate role where you take what you get, there's no "the customer is always right" when it comes to "users".
Maybe I'm overthinking things, but to me "user" implies a different more subordinate role where you take what you get, there's no "the customer is always right" when it comes to "users".