Comment by toxic72

The IRS wanted a full 3d scan of my face to prove identity AFTER I already had a working account used every year for the past 3+ years.

They asked for feedback after I canceled the login, I gave very candid feedback in a form.

Then they asked if I would give an interview.

You know why I wanted to log in? To claim a $7 refund.

They ended up mailing it.