I didn't interpret it as "automation bad". The invisible value, cancelled by automation, can also be negative.
Consider a doorman or a waiter in low-trust status based society: to get a service one must exaggerate status signaling and/or bribe the gatekeeper to be deemed worthy of a service. Kiosk doesn't accept bribes and you can trust "no vacancy" from kiosk more than from the doorman.
Consider a doorman or a waiter in low-trust status based society: to get a service one must exaggerate status signaling and/or bribe the gatekeeper to be deemed worthy of a service. Kiosk doesn't accept bribes and you can trust "no vacancy" from kiosk more than from the doorman.